Frequently asked questions

It's a memory for your relationships. You capture people right after you meet them — where, who introduced you, what you talked about, what you promised — and Call Your Mom nudges you when there's a real reason to reach back out: a birthday, a promise coming due, a new job, or simply too much silence. Then it helps you follow up like a human, with one tap to call, text, or email and an optional drafted note that already has the context worked in.

No, and on purpose. CRMs are built for pipelines — stages, deal values, quarterly reviews. Call Your Mom is built for people: clients and investors, sure, but also mentors, old roommates, new friends, and your actual mom. There are no pipeline stages and no admin homework. You save the story once; the app does the remembering.

iPhone and Android, currently in private beta — join the list and we'll let you in as spots open. There's also a web companion at app.getcym.app for viewing and managing your people from a desktop. The phone app is the main event: capture and contacts sync live there.

A few signals, combined:

• Rhythm. Every relationship has a natural cadence — weekly for your mom, quarterly for a former colleague. You set it, and the app learns from there: it measures how often you two actually talk, and when reality disagrees with the setting, it suggests matching it — nothing changes without your OK. When a relationship drifts past its rhythm, it starts cooling, and you get a nudge before it goes cold.
• Occasions. Birthdays, job changes you've confirmed, and other moments worth showing up for.
• Promises. If you noted "said I'd send the deck," that comes due like a gentle IOU.

You get a small daily batch in the morning, in your timezone — never a guilt list of forty names. Snooze or dismiss anything; the app remembers and backs off that person for a while.

Never. Call Your Mom drafts; you send. Every message goes out through your own apps — your phone's dialer, Messages, email, WhatsApp — after you've read it and hit send yourself. Nobody in your life will ever get an automated message from us pretending to be you.

Headers only: who a message was from and to, and when it was sent. Not the body, not the attachments — nothing you wrote.

For Gmail, this isn't just a promise — it's enforced by Google. We request Gmail's metadata-only permission, which means Google's own servers will not hand us message contents or even subject lines, no matter what we ask for. For inboxes connected over IMAP (iCloud, Yahoo, Outlook, custom domains), we fetch only the envelope — the same from/to/date information — and never download message bodies.

On Plus, the app studies the messages you actually sent — after your edits — and distills how you write: your greetings, your sign-offs, whether you use contractions and emoji, how long your notes run. Future drafts are written to match, so they sound like you instead of like an assistant.

That voice profile is stored only on your phone. It never enters our database, it isn't synced anywhere, and deleting the app deletes it. The learning step sends your recent sent notes through the same stateless processor that writes your drafts — it returns the style observations and keeps nothing. You can see every learned observation in Settings under "How CYM hears you," and delete any of them, any time.

Two reasons, both about accuracy:

• "Last talked" stays true. If you emailed Dana yesterday, the app knows the relationship is warm and won't nag you about her. Without email sync, it only knows about interactions you log by hand.
• Finding people you're already close to. The app notices people you write to repeatedly who aren't in your list yet, and suggests adding them. It also uses display names and work domains from headers to fill in a missing name or company.

It's entirely optional — the app works without it. Email sync is a Plus feature.

Gmail and Google Workspace connect with one tap via Google sign-in. iCloud, Yahoo, Outlook, and custom-domain inboxes connect over IMAP using an app-specific password — a limited-purpose password you create in your provider's security settings, so your real account password is never shared with anyone, including us. We verify the connection works before saving anything.

One honest caveat: Microsoft has restricted password-based access for some personal outlook.com and Hotmail accounts, so those may not connect. Work and school Microsoft accounts generally do.

Server-side only, encrypted in transit and protected by per-user access controls — never on your phone, where a lost device could expose them. Disconnect an account in Settings at any time and the stored credentials are deleted immediately.

No. Suggestions come only from your outbound mail — people you took the time to write to, because replying is what separates a relationship from a subscription. On top of that, a filter drops the machines: no-reply addresses, notification senders, marketing domains, support desks. What's left is people, and even then they're just suggestions — nothing is added until you say so.

Only if you turn on contacts sync, and only when you run it — we never touch your address book in the background without you starting a sync. Importing brings in names and contact details so you don't retype people you already know. And bringing someone in isn't the same as tracking them: you choose which people the app actually keeps warm. The rest just sit quietly as contacts.

Only when you explicitly ask it to. Sync is two-way by design — people you capture in Call Your Mom can be written back to your device address book so they're there when you dial — but there's no silent background writing. You start it, it happens, it stops.

Obvious duplicates (same name, or matching name variants that share an email address or phone number) are merged automatically, keeping everything from both. When the app suspects a duplicate but can't prove it, it never guesses — you get a review card showing both entries side by side, and you decide: merge, or keep separate. Your decision is remembered.

No. When you archive a contact, the app remembers that decision permanently — future syncs and imports skip them. Archived means archived, not "resurrected next Tuesday."

Enrichment (a Plus feature) fills in professional details — a job title, a company — for the contacts you've chosen to track. Two sources, in strict order:

• Your own correspondence first. An email header carries a display name and a work domain; that alone can complete a name or company, and nothing leaves our systems.
• Public business lookups second. When your own data isn't enough, we query business-data providers (Hunter, and NinjaPear for work addresses Hunter doesn't know) which return publicly available professional information.

It also re-checks tracked contacts periodically, so when someone changes jobs, their card catches up — often with a nudge, because a new role is exactly the right moment to say congrats.

They receive one thing: the contact's email address — the minimum needed to look someone up. They never see your notes, your relationship context, your interaction history, or anything about you. And lookups only happen for contacts you've chosen to track, not your whole address book.

Never. Enrichment fills empty fields and arrives as suggestions — it will not touch your notes, your categories, or anything you typed. If a suggested detail looks wrong, edit or delete it like anything else. What you write about your people is sacred; the robots just sweep up around it.

When a nudge is right but the words aren't coming, tap for a draft. The app sends the relevant context — the person's name, your notes about them, the occasion, anything you added for this specific message — to our AI provider (Anthropic), which writes a short note that sounds like a person, not a template. You edit it, or don't, and send it yourself through your own messaging app.

No. Our AI provider processes drafting requests to generate your draft and is contractually bound to use the data only to provide that service to us — the same rule every processor on our privacy policy operates under. Your relationship notes are not training material.

The app currently speaks English and Spanish — interface, notifications, and drafts alike. Drafts arrive in your language. More languages are on the roadmap.

Capture is unlimited — every person you meet, with full context, forever, and syncing across your devices. The nudge engine keeps 10 relationships of your choosing actively warm, and you get 3 AI-drafted notes a month. No ads on any tier, ever — the free plan isn't paid for with your attention or your data.

Plus ($15/month or $120/year, 7-day free trial) removes the caps: unlimited warm relationships, unlimited drafts, email sync, contact enrichment, and multiple personas.

You keep everything — every contact, note, and interaction. Nothing is deleted, ever, over billing. Nudges scale back to 10 tracked relationships (you pick which), drafts return to 3 a month, and email sync and enrichment pause. Resubscribe and it all lights back up where it left off.

Both, any time, right in the app. Export everything as JSON from Settings → Your data — it's your network, and you can walk away with it. Delete your account from the same place and all server-side data is removed immediately — no retention period, no "soft delete," no emailing support to beg. (Though you can also email support@getcym.app and we'll do it within 30 days.)

You. That's the list. Your relationship data is private to your account, protected by per-user access controls — other users can't see your people, and there's no social graph, no "people you may know," no cross-user snooping. We show no ads and never sell data, so there's no business reason for anyone to look. The full details are in the privacy policy.

Different rooms, different you. A persona is a version of your own contact card — work-you with the office email and title, weekend-you with the personal number — shared from the same account. When you exchange details with someone, you choose which persona they get, so the right people get the right version of you. Personas are a Plus feature.

Because the hardest test of any relationship system isn't your sales pipeline — it's the person you love most and still forget to call. Every mechanism in the app is aimed at that bar: real context, honest timing, a nudge that feels like a friend elbowing you, not software scolding you. If it works for your mom, it'll work for your investors.